Strengthening Hygiene and Safety in the online store

Dear Customer,

Mercearia Bio has been adopting several measures, throughout the period of confinement and also now in this phase of gradual opening of the markets we now entering, always with the goal of continuing to serve our online Customers in the safer and efficient way.

When preparing orders in our warehouse:

- all our Associates are equipped with masks and or visors;

- disposable gloves are available;

- we have several points with disinfectant solution, so that they can regularly disinfect their hands;

- we seek to maintain the recommended distances;

- suppliers and carriers that visit us are asked to put on a mask and or, as an alternative, to remain by the entrance of the warehouse, for our Associates to collect the delivered goods at the entrance;

- work surfaces and equipment are regularly disinfected during the day.

In the distribution and delivery of our orders, in the Algarve:

- our Associates are equipped with a mask and / or visor making deliveries always with their mouth and nose protected by personal protective equipment;

- we try to maintain the recommended distance of 2 meters from our Customers when delivering the order;

- before each delivery we proceed to disinfect the hands with a disinfectant solution and proceed in the same way after the delivery of the order.

Following the recommendations of the competent authorities, which aim to minimize interpersonal contacts and as a way to reduce the exposure of our Associates in external environments, in home deliveries the volumes that make up the order are deposited by our Associates at the first main entrance house / workplace, whether it is a building, house, farm or other.