Warning: due to the high volume of orders, we can only guarantee weekly deliveries. We will confirm by email when the order is ready for collection at the store. The stay of customers inside the cafe is limited to three simultaneously, and customers must wait, in order of arrival, at the entrance.

Mercearia Bio online store will provide a service for pick up at Mercearia Bio Café from Tuesday, March 17 2020 - with free pick up.

The process for placing the order is simple, and the order must be placed until 1pm on Wednesday.

Orders placed after these hours can only be picked up the following week.

1 - Place the order normally in the online store, following all the steps provided, selecting the option "store pick up" when reaching the "delivery" stage, ignoring the confirmation of the delivery date.

2 - When receiving the order confirmation, forward it to the email

encomendas@merceariabio.pt

3- the order can be picked up at the Mercearia Bio Café from 10 am on the following Friday.

4 - We advise you to choose the payment method by Multibanco reference, which allows a faster collection of the order, minimizing physical contact. The invoice will be sent after the order is prepared, having to wait for the invoice to be sent, and proceed to the payment immediately, to safeguard the delivery of the order. You can also choose to pay at the store.

We are working to minimize stockouts in all products available in the online store, however, at this time, it is not possible to guarantee that this will not happen. Whenever justified, we will contact you, reporting any possible failures.

As for the services established for online orders and the delivery process, we will maintain the normal operation that you can check here

Always safeguarding eventual failures in the services we subcontract, namely to carriers.

Thanks!